
Toshiba TopAccessDocMon Version 4.1.20.0

	Copyright(c) 2003-2023 Toshiba Tec Corporation, All Rights Reserved.
                           May 15, 2023

This product has the following restrictions and issues.  Please be sure to read this before using.

[Supports Toshiba Controllers]
TopAccessDocMon support device and job monitoring the following Toshiba Controllers.

e-STUDIO2550C Series
e-STUDIO856 Series
e-STUDIO456 Series
e-STUDIO6550C Series
e-STUDIO4540C Series
e-STUDIO855 Series
e-STUDIO455 Series
e-STUDIO6530C Series
e-STUDIO4520C Series
e-STUDIO3510c Series
e-STUDIO453c Series
e-STUDIO451c Series
e-STUDIO853 Series
e-STUDIO850 Series
e-STUDIO453 Series
e-STUDIO452 Series
e-STUDIO283 Series
e-STUDIO282 Series
e-STUDIO407CS Series
e-STUDIO527S Series
e-STUDIO507 Series
e-STUDIO857 Series
e-STUDIO6570C Series
e-STUDIO5005AC Series
e-STUDIO5008A Series
e-STUDIO7506AC Series
e-STUDIO8508A Series
Loops-LP30_e-STUDIO306LP
e-STUDIO307LP_Loops-LP301
e-STUDIO5008LP_Loops-LP50 Series
e-STUDIO5015AC Series
e-STUDIO5018A Series
e-STUDIO7516AC Series
e-STUDIO8518A Series
e-STUDIO400AC Series
e-STUDIO6525AC Series
e-STUDIO6528A Series
e-STUDIO7527AC Series
e-STUDIO9029A Series

TopAccessDocMon also can monitor the device status of the devices that support MIB-II,Host Resource MIB and Priner MIB.

[Installation]

Issues
======

1. When any previous version of GL-DocMon, or SC-DocMon has been installed, uninstall it and install the latest version of TopAccessDocMon.

[Troubleshooting]

Issues
======

1. Event Notification

[Problem Description]
When Novell client and IPX/SPX protocol are installed on your PC and NDS/NDPS is used, an event notification may not be displayed.

[Corrective Action]
Check a list which shows the print status and device status in the TopAccessDocMon window.

[Problem Description]
You can set events on the Notification tab in the TopAccessDocMon Configuration menu. 

[Corrective Action]
Even if you configure events, the set value will not be affected. When you reboot TopAccessDocMon, the set value will be affected.

2. Restrictions on running TopAccessDocMon

[Problem Description]
When TopAccessDocMon is installed on a WindowsXP x64 edition, Windows Server2003 x64 edition, Windows Server2008 x64 edition, Windows7 x86/x64 edition, the TopAccessDocMon window cannot be started from the Printers and Faxes folder.

[Corrective Action]
Start the TopAccessDocMon window using the TopAccessDocMon icon.

[Problem Description]
When you rename the driver installed using Web Services Print, and select the driver to run TopAccessDocMon, "The address of your printer could not be located. Would you like to search for it?" appears in the message dialog box.

[Corrective Action]
Change the name of the driver to the default again, or select [OK] in the message dialog box, run Local Discovery and select a printer to monitor.

3.Local Discovery from a PC with Firewall applied

[Problem Description]
When local discovery of a printer is being performed from client software, communication may be blocked by Firewall and in this case the alert message may appear. Even if you select "Allow" in the message dialog box, printers on the network still may not be displayed.

[Corrective Action]
If you are using Firewall, ask the network administrator about this because it may be blocking network communication required for the local discovery. 
Register programs or directories required for the local discovery to "Exceptions" of the Firewall setting referring to the folders below where those programs are installed.
Program names and locations are listed below:

TopAccessDocMon
Program name	SC3PrinterInfo Application
Reference path	<32-bit OS> C:\Program Files\TOSHIBA\TOSHIBA e-STUDIO Client\TopAccessDocMon\SC3PInfo.exe
                <64-bit OS> C:\Program Files (x86)\TOSHIBA\TOSHIBA e-STUDIO Client\TopAccessDocMon\SC3PInfo.exe

Program name	GLDocMon Application
Reference path	<32-bit OS> C:\Program Files\TOSHIBA\TOSHIBA e-STUDIO Client\TopAccessDocMon\GLDocMon.exe
                <64-bit OS> C:\Program Files (x86)\TOSHIBA\TOSHIBA e-STUDIO Client\TopAccessDocMon\GLDocMon.exe

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Trademarks
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- The official name of Windows Vista is Microsoft Windows Vista Operating System.
- The official name of Windows Server 2008 is Microsoft Windows Server 2008 Operating System.
- The official name of Windows 7 is Microsoft Windows 7 Operating System.
- Microsoft, Windows, and the brand names and product names of other Microsoft products are trademarks of Microsoft Corporation in the US and other countries.
- Novell, NetWare, and NDS are trademarks of Novell, Inc.
- Other company names and product names in this manual are the trademarks of their respective companies.
